Patients can always book routine appointments with reception for the future and so we recommend you do this wherever possible.
If however you need urgent medical attention please come to the surgery at 8.00am or ring to speak with a receptionist, you may be offered an alternative appointment elsewhere such as St Marks or a clinician may ring you back.
If you need medication reviews please book an appointment with a clinical pharmacist.
We are planning to review the appointment system, complete a capacity and demand audit May 2019 onwards together with our PPG to make future improvements.
Texting Appointment Reminder System
Please ensure your mobile number is correct on your patient records. The texting service will send you an appointment reminder and the function to cancel your appointment by text.
There are morning and evening surgeries every weekday from Monday to Friday. Please telephone or visit the surgery between the hours of 08:00 and 18:30 to make an appointment. Urgent cases will always be fitted in if the surgery if fully booked; please telephone the surgery and an allocated time will be given to you. This system enables us to plan our work and extend surgeries to meet demand.
We offer a wide range of appointment times from 08:30 -12:30 and 15:30 – 18:00. (NB this does vary from day to day). We urge patients to book in advance if you require early or late appointments as they are not available every day and get booked up very quickly.
Dr Ahmed and Dr Shaik will be offering extended hours on a Tuesday and Wednesday, 18:30-19:30, for pre-bookable telephone consultations only.
Sarah Carbonaro, Practice Nurse, offers extended hours on Wednesday 07:30 – 08:00 and Thursday 07:30-08:00.
If you would like one of these times contact the surgery and book in advance as much as possible.
Dr Aisha Ahmed
Dr Sabina Shaik
If you want to speak to a GP, telephone the surgery and the receptionist will advise you of a convenient time to call back or they will take your details and ask the GP to call you, however any emergency will be put through to the GP immediately or as soon as possible.
When a GP is on holiday and unable to do their clinic in the evening or early morning there will be a telephone triage system in place to cover that time. If you require a telephone consultation by the on call GP please contact the surgery in advance. The surgery uses regular Locums whenever possible to ensure continuous care to our patients.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.