Updated 28th July 2020

Test And Trace Scams

There are many scams around perporting to be the NHS Test and Trace Service. Please click here to be taken to a page with advice on what to look out for.

Face Covering Exemption

Now that it is mandatory to wear a face covering on public transport and in enclosed public places, some people may find that they can't wear one due to a medical condition. We are unable to provide letters excusing the use of face coverings, but you may download these useful cards to print off. Useful advice on when and where to wear a face covering, as well as further downloads are available here.

Attending the Practice for an Appointment

Please only attend the surgery if you have been invited to do so by a member of staff. We ask that you please wear a face covering, provided by yourself. This could be a mask or scarf.

When you arrive for your appointment, please ring the doorbell to advise the Receptionist that you are here. You will be asked to wait outside until your appointment time, so please ensure that you do not arrive early, and that you are prepared for all weathers. This is to ensure that infection control measures can be carried out.

Cervical Smear Tests

NHS England have resumed sending invitation letters out for cervical screening - if you have had a letter inviting you to make an appointment, please call the surgery where we will be happy to arrange one for you.

New Baby Checks and Baby Immunisations

Throughout the Covid-19 period, we have been continuing to see Mother and Baby for their 6-8 week post-natal check and baby immunisations. Please note that we can only admit Mother and Baby in to the surgery for the appointment. Please call the surgery to book your baby's immunisation appointment.

Symptoms of Coronavirus

Anyone with symptoms (a new continuous cough, temperature of 37.8c or above, or loss of / change to sense of smell or taste) can now get tested for Covid-19. Please visit nhs.uk/coronavirus or call 119 to arrange a test. IF you test positive, you will be contacted by the track and trace service.

Note for your Employer

If you need a note for your employer because you are self-isolating due to having symptoms, or a member of your household having symptoms, you should click here. Please do not contact the surgery to request one.

During this challenging time, we are open as usual and answering telephone calls during normal working hours 8.00am - 6.30pm Monday - Friday.

If you suspect you may have Coronavirus - DO NOT GO TO or ENTER YOUR SURGERY please use the NHS 111 online service 111.nhs.uk/covid-19

We are endeavouring to keep our website, surgery telephone message and twitter account  and linked in  @Redwoodsurgery up to date with the latest surgery information and NHS guidance. Please follow us.


At all times in a life threatening emergency ring 999. 

If your telephone call is not an emergency, please ring back later in the afternoon. We are following the work from home rule and self Isolation rules. Please bear with us during this busy time for the surgery.

During this period of emergency measures, the surgery will be subject to short notices changes.   


Due to the current COVID 19 pandemic, we are experiencing one of the greatest challenges of recent times.

Redwood House Surgery has made a number of responsive changes as soon as possible to ensure the maximum safety of our patients and to protect all of our NHS and Redwood Surgery staff as much as possible so we can continue working.

We would also like to thank all of our Redwood Surgery staff for their dedication and commitment shown during this time. We are very proud of you.

If you need to translate this website, click on very top right hand corner of home page. 

Self Isolation Guide for Patients   Stay at home advice and self isolation guide link

https://www.england.nhs.uk/coronavirus/primary-care/     NHS England  Guidance for advice on COVID 19

Please watch this short video from Cancer Research UK.

We are still open and ready to discuss any concerns you may have

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website