Patient News
Following the advice from the Secretary of State for the department of Health and Social Care, NHS England have been instructed us to bring the Covid 19 Vaccine Programme forward due to the possible rise of the new BA.86 Covid variant.
The Maidenhead Primary Care Network will be providing Covid Vaccinations from Saturday 16th September 2023 at The Desborough Suite, located behind the Town Hall.
They will begin inviting patients who are in cohort to book their appointments shortly via text message. There is no need to call your surgery to book your Covid vaccination unless you need to update them with your current mobile number.
Eligible patients for the Covid-19 Autumn Booster vaccination are as follows
- All adults aged 65 years and over
- Persons aged 6 months to 64 years in a clinical risk group
- Persons aged 12 to 64 years who are housebound contacts of people with immunosuppression
- Persons aged 16 to 64 years who are carers
- Frontline health and social care workers, including staff working in care home for older adults
It has been recommended that we co-administer the Covid Booster with the seasonal flu vaccine and patients of Redwood House Surgery will be offered both vaccines, subject to availability. There will be no need to book separate appointments.
Further information can be found at: Covid autumn booster vaccine 2023: Everything you need to know - Department of Health and Social Care Media Centre (blog.gov.uk)
Following the advice from the Secretary of State for the department of Health and Social Care, NHS England have been instructed us to bring the Covid 19 Vaccine Programme forward due to the possible rise of the new BA.86 Covid variant.
The Maidenhead Primary Care Network will be providing Covid Vaccinations from Saturday 16th September 2023 at The Desborough Suite, located behind the Town Hall.
They will begin inviting patients who are in cohort to book their appointments shortly via text message. There is no need to call your surgery to book your Covid vaccination unless you need to update them with your current mobile number.
Eligible patients for the Covid-19 Autumn Booster vaccination are as follows
- All adults aged 65 years and over
- Persons aged 6 months to 64 years in a clinical risk group
- Persons aged 12 to 64 years who are housebound contacts of people with immunosuppression
- Persons aged 16 to 64 years who are carers
- Frontline health and social care workers, including staff working in care home for older adults
It has been recommended that we co-administer the Covid Booster with the seasonal flu vaccine and patients of Redwood House Surgery will be offered both vaccines, subject to availability. There will be no need to book separate appointments.
Further information can be found at: Covid autumn booster vaccine 2023: Everything you need to know - Department of Health and Social Care Media Centre (blog.gov.uk)
Contact your child’s GP practice to book their appointment and find more information about the MMR vaccine here:
Contact your child’s GP practice to book their appointment and find more information about the MMR vaccine here:
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
All Lloyd's Pharmacies in Sainsburys closing soon it has caused major disruption with staffing and drug deliveries in store, This has had knock on effects with patients trying to order or collect medication, If your nominated supplier is one of these affected we would advise that you change your nominated Pharmacy as soon as possible.
The 2 ways to do this are
1) change this via your NHS app https://www.nhs.uk/nhs-app/nhs-app-help-and-support/prescriptions-in-the-nhs-app/nominating-a-pharmacy/#:~:text=You%20cannot%20remove%20your%20nominated,your%20nominated%20pharmacy%20for%20you.
2) Find a pharmacy and visit them asking them to be your nominated supplier.
https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
We kindly ask you not to call your surgery asking us to change this for you as we would only advise you to do as above.
All Lloyd's Pharmacies in Sainsburys closing soon it has caused major disruption with staffing and drug deliveries in store, This has had knock on effects with patients trying to order or collect medication, If your nominated supplier is one of these affected we would advise that you change your nominated Pharmacy as soon as possible.
The 2 ways to do this are
1) change this via your NHS app https://www.nhs.uk/nhs-app/nhs-app-help-and-support/prescriptions-in-the-nhs-app/nominating-a-pharmacy/#:~:text=You%20cannot%20remove%20your%20nominated,your%20nominated%20pharmacy%20for%20you.
2) Find a pharmacy and visit them asking them to be your nominated supplier.
https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
We kindly ask you not to call your surgery asking us to change this for you as we would only advise you to do as above.
We are pleased to announce that we can offer patients the opportunity to book for the insertion and removal of the contraceptive implant with Dr Sabina Shaik and Healthcare Assistant Rebecca Saunders. Please call Reception to book your initial consultation with Dr Sabina Shaik.
We are pleased to announce that we can offer patients the opportunity to book for the insertion and removal of the contraceptive implant with Dr Sabina Shaik and Healthcare Assistant Rebecca Saunders. Please call Reception to book your initial consultation with Dr Sabina Shaik.
All surgeries in Windsor, Ascot and Maidenhead (WAM) will be closed for staff training on the following dates:
Wednesday 18th JAN 23
Tuesday 28th FEB 23
The practice will close at 12.30pm and re-open at 8.00am the following morning.
At all times when the practice is closed, medical advice and assistance is available by calling 111 or 999 in a life threatening emergency.
All surgeries in Windsor, Ascot and Maidenhead (WAM) will be closed for staff training on the following dates:
Wednesday 18th JAN 23
Tuesday 28th FEB 23
The practice will close at 12.30pm and re-open at 8.00am the following morning.
At all times when the practice is closed, medical advice and assistance is available by calling 111 or 999 in a life threatening emergency.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
All vaccines at the Desborough Suite are now by appointment only.
The primary aim of the Covid-19 autumn booster programme is to increase immunity in those at higher risk of severe covid-19 during winter 2022 to 2023.
The Joint Committee on Vaccination JCVI updated statement on the COVID-19 vaccination programme for autumn 2022 - GOV.UK (www.gov.uk) This includes:
- residents in a care home for older adults and staff working in care homes for older adults
- frontline health and social care workers
- all adults aged 50 years and over
- persons aged 5 to 49 years in a clinical risk group
- persons aged 5 to 49 years who are household contacts of people with immunosuppression
- persons aged 16 to 49 years who are carers
Invitations will be sent out to patients when it is their turn to come forward.
All vaccines at the Desborough Suite are now by appointment only.
The primary aim of the Covid-19 autumn booster programme is to increase immunity in those at higher risk of severe covid-19 during winter 2022 to 2023.
The Joint Committee on Vaccination JCVI updated statement on the COVID-19 vaccination programme for autumn 2022 - GOV.UK (www.gov.uk) This includes:
- residents in a care home for older adults and staff working in care homes for older adults
- frontline health and social care workers
- all adults aged 50 years and over
- persons aged 5 to 49 years in a clinical risk group
- persons aged 5 to 49 years who are household contacts of people with immunosuppression
- persons aged 16 to 49 years who are carers
Invitations will be sent out to patients when it is their turn to come forward.
Please click here to register.
Please click here to register.
Most of us welcome hot weather, but when it's too hot for too long, there are health risks. In England, there are on average 2000 heat related deaths every year. If hot weather hits this summer, make sure it does not harm you or anyone you know.
Most of us welcome hot weather, but when it's too hot for too long, there are health risks. In England, there are on average 2000 heat related deaths every year. If hot weather hits this summer, make sure it does not harm you or anyone you know.
Thurs 14th JULY 2022 - 10.00am - 12 noon with tea/coffee & cakes.
We are inviting patients to join the Patient Participation Group. We meet 4 times a year to disucss surgery matters. The meetings are informative and important to us as patients.
We have helped to shape the new appointment system, telephone system and surgery website. We are planning to produce a patient survey for SEPT 2022, you can help to format that and review the results.
Please come along and meet the PPG members and Practice Manager Jane.
Thurs 14th JULY 2022 - 10.00am - 12 noon with tea/coffee & cakes.
We are inviting patients to join the Patient Participation Group. We meet 4 times a year to disucss surgery matters. The meetings are informative and important to us as patients.
We have helped to shape the new appointment system, telephone system and surgery website. We are planning to produce a patient survey for SEPT 2022, you can help to format that and review the results.
Please come along and meet the PPG members and Practice Manager Jane.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Our Practice teams are working hard to care for you. Like the rest of the NHS, we are experiencing staff absences at short notice due to COVID-19. This can make it difficult to provide a normal level of service for you.
We are trying to book Locums for additional cover, however Locums and the same day services are experiencing difficulties as well.
We will always prioritise the most unwell patients. However, if you have a minor illness, please consider accessing help in other ways including through your local pharmacy.
Help us to reduce Covid 19 by wearing a face mask when you attend the surgery and do not attend the surgery in person if you are Covid positive.
Thank you for your support and patience.
Our Practice teams are working hard to care for you. Like the rest of the NHS, we are experiencing staff absences at short notice due to COVID-19. This can make it difficult to provide a normal level of service for you.
We are trying to book Locums for additional cover, however Locums and the same day services are experiencing difficulties as well.
We will always prioritise the most unwell patients. However, if you have a minor illness, please consider accessing help in other ways including through your local pharmacy.
Help us to reduce Covid 19 by wearing a face mask when you attend the surgery and do not attend the surgery in person if you are Covid positive.
Thank you for your support and patience.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111.
All surgeries in Windsor, Ascot and Maidenhead (WAM) will be closed for staff training on the following dates:
Wednesday 5th January 2022
Thursday 3rd February 2022
Tuesday 15th March 2022
The practice will close at 12.30pm and re-open at 8.00am the following morning.
At all times when the practice is closed, medical advice and assistance is available by calling 111 or 999 in a life threatening emergency.
All surgeries in Windsor, Ascot and Maidenhead (WAM) will be closed for staff training on the following dates:
Wednesday 5th January 2022
Thursday 3rd February 2022
Tuesday 15th March 2022
The practice will close at 12.30pm and re-open at 8.00am the following morning.
At all times when the practice is closed, medical advice and assistance is available by calling 111 or 999 in a life threatening emergency.
You can now book appointments at St Marks Hospital online. Click here to be redirected to the booking website.
Please note that they can only carry out blood tests that have been electronically authorised by a doctor. Please do not book an appointment unless you have been instructed to do so by the surgery. Thank you.
You can now book appointments at St Marks Hospital online. Click here to be redirected to the booking website.
Please note that they can only carry out blood tests that have been electronically authorised by a doctor. Please do not book an appointment unless you have been instructed to do so by the surgery. Thank you.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.